Challenge

A customer called regarding a large double glazed unit which had failed allowing condensation to build between the panes. This is sometimes referred to as a window that has “broken down”. A broken down unit can easily spoil a view!

The glaziers surveyed the job and measured and an estimate was sent. The price included the extra glaziers required to manoeuvre and lift the unit into place due to its size and weight.

Solution

The customer agreed the price and unit was put into production. Toughened safety glass was required due to the size of the panel and it was ordered. Toughened glass takes longer to process and therefore the unit took approximately 10 days to be delivered.

We arranged to fit the glass and, as estimated, four glaziers did the fitting.

The results spoke for themselves.